Crystal Investments

Privacy Policy

This Privacy Policy explains how Crystal Investments Ltd ("we", "us", "our") collects, uses and discloses personal information.

1. Scope and Acceptance

By using our website and services you agree to the terms described in this policy. We are committed to protecting personal information in accordance with applicable data protection laws.

2. Information We Collect

  • Contact information (name, email, phone) you provide when registering or contacting us.
  • Account and profile data required to provide services (identifiers, verification documents where applicable).
  • Usage and technical data (IP address, device, browser, pages visited) collected automatically.
  • Transaction and payment information necessary to process trades, deposits and withdrawals.

3. How We Use Information

We use personal information to:

  • Provide, maintain and improve our services and user experience.
  • Process registrations, transactions and customer support requests.
  • Comply with legal and regulatory obligations, including KYC/AML checks.
  • Communicate important account or service information and operational notices.

4. Disclosure and Sharing

We do not sell personal data. We may share information with:

  • Service providers and partners who perform services on our behalf (hosting, payments, analytics).
  • Regulators, law enforcement or courts when required by law or to protect rights and safety.
  • Custodians, clearing agents or counterparties to facilitate transactions and custody of assets.

5. Cookies & Tracking

We use cookies and similar technologies for essential site functionality, analytics and performance. You can control cookie preferences via your browser; blocking cookies may affect site functionality.

6. Data Security

We apply administrative, technical and physical safeguards to protect personal information. While we seek to protect data, no internet transmission or storage system can be guaranteed to be 100% secure.

7. Your Rights

Subject to local law, you may have rights to access, correct, port or delete your personal data, and to object to or restrict certain processing. To exercise rights, contact us using the details below. We may require identity verification prior to fulfilling requests.

8. Children

Our services are not intended for children under 18. We do not knowingly collect personal data from minors. If you believe we have collected information about a child, contact us to request deletion.

9. International Transfers

We operate globally and personal information may be transferred to, stored and processed in jurisdictions outside your country. We take steps to ensure appropriate safeguards for international transfers as required by law.

10. Changes to This Policy

We may update this policy to reflect legal, regulatory or operational changes. Material changes will be communicated by posting a revised effective date on this page.

11. Contact

For privacy inquiries, data access requests or complaints, contact our Data Protection Officer:

Crystal Investments Ltd

Email: privacy@crystalinvestments.com

Address: 1 Exchange Square, London (example)